Returns & Exchanges
Our Return & Exchange Policy
At LOVESE Furniture Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. Please review the following information to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order. Please note that certain items may not be eligible for return or exchange due to their nature. These include:
- Custom-made or personalized items
- Items marked as “Final Sale”
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Send us an email at [email protected] with your order number and details about the product you would like to return or exchange.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
- Ship the Item: Package the item securely in its original packaging and ship it to the provided address. Please include a copy of your order confirmation or a note with your order number.
- Receive Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or send out the replacement item.
Refund Process
Refunds will be issued to the original payment method used during the purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account. Shipping costs are non-refundable.
Return & Exchange Request Template
Email Template for Return/Exchange Request
Contact Us
If you have any questions or need further assistance, please feel free to contact us at:
Email: [email protected]
Address: 3013 Crosswind Drive, Louisville, US 40202